Refund policy

Returns and Exchanges

We hope that you are happy with your purchase; however if you are not, please return it to us in its original condition within 28 days of receipt and we will be happy to exchange it or give you a refund. In the case of refunds this will include the outbound delivery cost. Return postage charges are non-refundable unless your order was faulty or incorrect.

Any refunds granted will be credited to the payment method used to process the order.

Please note that when returning an item, the parcel is your responsibility until it reaches us. We recommend that you ask the Post Office for proof of posting (available free of charge) or Special Delivery for higher value items. If you fail to return non-faulty goods at your own expense, we reserve the right to charge the direct costs for their recovery and may offset that amount against any refund due.

For hygiene reasons earrings cannot be returned unless faulty.

Faulty Goods

Please email or call us if there is a fault with your item and we will assist with returning or replacing it: info@gordonrusselldesignmuseum.org or call +44(0)1386 854695. **Please check the www.gordonrusselldesignmuseum.org website for opening days and hours.